after sales service

After-Sales Services for Vibrating Screens by Mahand Ceramic
Mahand Ceramic, with a brilliant history of manufacturing and supplying various vibrating screens, sifters, and sieving machines, has considered comprehensive after-sales services to provide customer satisfaction and distinguished services. These services include technical support, spare parts supply, specialized repairs, periodic visits, warranty, and guarantee.

Preparation and Shipment of the Device

After placing an order, the customer service team at Mahand Ceramic starts working. Your device will be packed and ready for shipment as soon as possible. Each of the following steps is carried out precisely in this process:

1.Precise and Complete Inspection: Before shipping, the device’s health and functionality are thoroughly checked and tested by experienced experts to ensure proper operation.
2.Principled and resistant packaging: The device is packed using modern materials and methods to ensure it is not damaged during transportation.
3. Accurate and legible labeling: Complete information about the device, including its model, technical specifications, and destination address, is clearly and legibly printed on the package.
4. Preparation of transport documents: All necessary documents for easy and safe transportation of the device, such as the bill of lading and insurance, are prepared and provided by Mahand Ceramic.

Technical Support and Guidance for Vibrating Screens

A very important issue after the delivery of the vibrating screen is its installation. For this purpose, a precise map of the device, requirements, technical points, and usage instructions will be sent to you in full. The Mahand support team will be with you throughout the installation and deployment process, and you can contact us online or by phone at any stage. For a more detailed review of this process, we have provided the steps with explanations for you:

1. Provide dimensional drawings: After shipping the device, precise dimensional drawings are provided to the customer so that they can use them to select a suitable location for the device, considering sufficient space for maintenance and easy access for employees.
2. Guidance for choosing the right environment: Mahand Ceramic technical experts provide information and guidance to help customers choose an ideal environment with suitable temperature, humidity, and ventilation conditions for the device.
3. Appropriate electricity supply: The necessary information for providing safe and reliable power to the device with the appropriate voltage and amperage is provided to the customers.
4. Basic installation and complete training: After selecting a suitable location, experienced Mahand Ceramic experts are dispatched to the location and install the device correctly. Also, the necessary training on the correct use and maintenance of the device is provided to the users.
5. Telephone support: The technical support unit of Mahand Ceramic is available during office hours to answer customer questions and problems regarding the device’s performance and provide appropriate solutions.
6. online support: Customers can ask their questions and problems through online systems, such as messengers, and receive the necessary answers quickly.

Repair of Vibrating Screen and Supply of Parts

Repair of vibrating screens and the supply of required parts are a very concerning issue. In Mahand Ceramic, since we are the manufacturer of various vibrating screen (sifter) devices, you will no longer have to worry about repairs or parts supply. If you have any need, just contact us, and we will meet your need as soon as possible. Our repair and parts supply process is as follows:

1. Supply of main spare parts: Mahand Ceramic, committed to providing high-quality after-sales services, provides original spare parts for the device at a reasonable price and in the shortest possible time.
2. Specialized repair and reconstruction: In case of a problem with the device or its parts, customers can send the device to Mahand Ceramic for repair and refurbishment. Repairs are performed by experienced experts using advanced equipment.

Periodic Inspection of Your Device

Our goal at Mahand Ceramic is to improve the quality level and increase your production capacity. For this purpose, in our periodic visits, we make sure that everything is being done correctly. The procedure for our periodic inspection is as follows:

1. performance evaluation: Mahand Ceramic technical experts periodically inspect the device and evaluate its performance accurately.
2. Identify and fix problems: In case of any problem or technical defect, experts identify and fix them.
3. Providing training and guidance: In each visit, the necessary training is provided to users on the correct use and maintenance of the device.

Warranty and Guarantee for Vibrating Screens

All of our vibrating screens are covered by a 2-year warranty and 10 years of after-sales service. Our goal at Mahand Ceramic is to provide.

Mahand Vibre customers’ opinions in this direction are proof of our providing high-quality services that meet their needs.